Privacy Policy

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Zeropact, Unipessoal Lda. (“Zeropact”, “we”, “us” or “our”) operates the zeropact.co website and the Zeropact sustainability platform (“Platform”). This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use our services, or interact with us.

We are committed to protecting your privacy and handling your data transparently. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

Zeropact, Unipessoal Lda.
Email: support@zeropact.co
Website: zeropact.co

For data-protection purposes, Zeropact is the controller of the personal information collected through the website and Platform.

We collect information that you provide directly to us and information that is collected automatically.

Information you provide to us

• Contact details such as your name, email address, company name, job title and phone number when you fill out forms, request demos, subscribe to newsletters or contact us.
• Account and profile information if you register for the Platform.
• Communications you send to us, including support requests and feedback.

Information collected automatically

• Device and browser information, IP address, operating system and referring URLs.
• Usage data such as pages viewed, time spent and navigation paths.
• Cookies and similar tracking technologies as described below.

We use cookies and similar technologies to run this site, understand how it is used, and improve your experience. You can accept or decline non-essential cookies using the cookie banner.

Essential cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.

Analytics cookies

We use analytics cookies, including Google Analytics, to understand how visitors interact with our website, identify errors and improve performance. These cookies collect information in an aggregated form.

Remarketing cookies

We and our advertising partners, including Google and Facebook, use remarketing cookies to deliver relevant advertisements, measure campaigns and limit how often you see an ad. These cookies track your visits across websites.

Managing your preferences

You can change your cookie preferences at any time by clearing your browser cookies and refreshing the page. You can also configure your browser to block or alert you about cookies. Please note that disabling certain cookies may affect the functionality of the website.

We use your personal information for the following purposes:

• To provide, operate and improve our website and Platform.
• To respond to your inquiries, provide support and communicate with you.
• To analyse usage and trends so we can improve user experience.
• To deliver marketing communications and advertising that may be of interest to you, where you have consented or where otherwise permitted by law.
• To comply with legal obligations and protect our rights.

Where applicable data-protection law requires a legal basis, we rely on the following grounds:

• Performance of a contract – when processing is necessary to provide the Platform or services you requested.
• Legitimate interests – for website operation, security, fraud prevention and improving our services.
• Consent – for analytics and remarketing cookies, and for certain marketing communications.
• Legal obligation – when required to comply with laws or defend our legal rights.

We do not sell your personal information. We may share it with:

• Service providers who perform functions on our behalf, such as hosting, analytics, customer-support and email-delivery services.
• Advertising and analytics partners such as Google and Facebook, as described in our Cookie Policy, to the extent you have consented to non-essential cookies.
• Legal authorities when required by law, court order or to protect our rights.

Some of our service providers are located outside the European Economic Area. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with applicable data-protection laws.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. While we work hard to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. When your information is no longer needed, we securely delete or anonymise it.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your information in certain circumstances.
• The right to object to or restrict certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a data-protection authority.

To exercise any of these rights, please contact us at support@zeropact.co.

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. The “Last updated” date at the top of this page shows when the policy was last revised. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

If you have any questions, concerns or requests about this Privacy Policy or our data practices, please contact us at:

Email: support@zeropact.co
Website: zeropact.co